Change is inevitable and only those who adapt to change can survive and grow. The Logistics industry is affected by many internal and external factors such as fluctuating fuel prices or ever changing regulations across the world. Freight & logistics companies face huge challenges from rapid growth of emerging markets to longer and complicated supply chains. At the current time of disruptive technologies, customers are looking for logistics partners who are extremely flexible and fast to adapt the rapid changes. Achieving the goal of being adaptable logistics business is very challenging and logisticians need to make substantial changes in the way they operate their business.
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| Building Flexible Logistics Organization |
Flexible Operations vs. Process Standardisation -
The challenge for logistics companies is the battle between being a standard process driven organisation and being flexible to adapt to changing customer needs. The standardization helps in improving productivity and efficiency. Flexibility allows modifying relevant aspect of business to adapt the new changes rapidly. While the need for flexible freight operations is obvious, the question that needs to be answered is How to achieve flexibility without compromising on structured process standardisation. The secret is to strike the right balance betweenboth.Logistics software can be utilised to integrate end-to-end operations and set up standard processes for regular and repetitive logistics operations. Integrating operations also help in customizing existing services as per the specific need of the customer, as and when needed.
Harnessing Technology –
Reorganizing operations to improve business processes is a neat way to build flexible operations of freight and logistics companies. Employing innovative IT Solutions can provide much needed breakthrough towards building flexible logistics organisations. Logistics service providers must look for latest innovative solutions which are scalable and adaptable to change, unlike the older software. The comprehensive Cloud ERP solution helps freight & logistics organisations and their customers to gain more flexibility. Logistics software covers the complete range of services with automation of standard routine processes and also helps in providing customised solutions to special requirement of specific clients. ERP solutions for freight & logistics help in re-aligning the relevant processes and managing the required resources to quickly respond to the changing situation.
Real-Time Communication –
Timely & Accurate information is the key to make effective decisions as businesses move faster than ever. Right communication results in prompt response actions. Integration and Communication Technologies (ICT) help to build a strong platform for exchanging information in realtime.Freight and logistics software are powered with Alerts and Notifications which, if utilised effectively, can send critical information to the relevant teams. This helps logistics organisations to immediately respond to changing situation and avert any further challenges.
Scalable Operations –
Freight and logistics organisations are required to provide multiple types of services with global coverage. Providing such high variety and quality of services is possible only with scalable operations. To serve to the changing demands of their customers, logistics companies must be able to scale up or down easily whenever needed. They should be able to add, change or remove particular services without substantial efforts. Logistics software can be used to achieve scalability with ease and help to manage rapid growth.
Flexible Customer Service –
Manufacturers and shippers rely heavily on efficient logistics partners to provide a high level of customer experience. Freight forwarding software can automate customer service with website integrated portals. Customers can track their shipments easily and whenever they require. Using scheduled reports and notifications can provide important information to customers on time. Such updates are a big help in improving customer satisfaction and loyalty.
Businesses today want to partner with freight forwarders and logistics firms who they can trust to provide robust solutions to their changing requirements. Closely integrated processes give logistics companies the much required flexibility in operations. It helps freight forwarders and logistics firms to respond rapidly to external events. Implementing Cloud ERP for integrating operations helps logistics organisations to improve flexibility in various ways. They can empower their employees to work from anywhere to improve productivity and yet ensure business flexibility whenever needed.
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