Freight Forwarders: Are You Going To Withstand The Possible Post Pandemic Challenges Working The Same Way

 

Smart businesses are agile to change. One of the reasons for handling roadblocks better than others is the anticipation of them while planning. It was one of the reasons that some organizations that planned ahead of time, were in a better position to handle the pandemic.

About 64% of 422 logistics professionals surveyed during the Covid-19 pandemic said Flexibility was a key risk mitigation strategy, according to the Ti-Bollore Logistics survey.

With the right tools, Logisticians and Freight Forwarders can prepare themselves to be more agile before the next normal or the next disruption. Although, it is not just the challenges that we must prepare for but also embark on the growth opportunities. Let's look at some other important areas to position ourselves strongly before the next normal.

Remote Working, On-Site, or Hybrid

Many players in the logistics world benefitted from cloud-based logistics software solutions when restrictions due to Covid-19 were imposed. Desktop-based software users struggled to make data available to their backend and field officers, let alone their customers. Organizations that quickly made their systems and data accessible, could manage operations remotely even from home. 

To account for flexibility, remote working is bound to continue, although, maybe partially. The blend of on-site and remote access with the constant access to real-time data demands a cloud-based system. Upgrading to a cloud-based solution means you can access your data from any Internet-enabled browser.

The expanse of Network with CRM 

To provide better services to customers, Customer Relationship Management helps in constantly adapting to the customers’ changing needs. CRM assists in acquiring and enhancing customer relationships. Tracking and monitoring the progress made by your team can help to better attract customers. Plan meetings with ease and take notes for next visits. Building and developing your customer base with CRM proves to be extremely viable against your competition.

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Multi-Modal For Lowering Cost

Customers have always been expecting lower rates for shipping. The pressure goes back on the freight forwarders as the profit margins are getting thinner. What is the way out? To match up to the customer's demands, alternate routes and mixing modes could be the solution. To attain the desired profitable route with multiple modes, extensive information about your assets must be available on-demand. With an ERP, freight forwarders can use historical data and present reports showing:

• Job Profitability

• Warehouse Capacity Allocation

• Vessel Sailing Schedules

• Vehicle availability for Transport

Logistics Management Software allows real-time access to a centralized database so you can turn delays into speedy operations.

Technology for higher efficiency

Avoiding investing in technology not considering its customer benefits and operational efficiency it brings would be unwise. Startups are underway using technology to remove inefficiencies in the traditional freight forwarding process. The concept of Automated Workflow was introduced to eliminate redundancy and automate major parts of the processes. Reduced manual inputs mean increased productivity and no fines or cutoffs leading to boosting revenue.

Taking steps towards being better equipped

For companies of all sizes and ambitions, Logi-Sys, an end-to-end ERP for Logistics and Freight Forwarding solutions has been in service for over two decades. Logi-Sys’ freight software has successfully helped more than 500 freight forwarders globally to get onboard within 15 days during the locked-down phase and helped them continue their business and efficiency in their business operations.