Kolkata CHAs turn to Live Impex to improve Online Customs Filing Process

Kolkata : The City of Joy, Kolkata, is really becoming a happier place for customs brokers and import-export houses. The usage of latest technology is on the rise among the CHAs in the city and leading the way with innovative solutions is the global leader for freight logistics software, Softlink Global. Softlink’s web based custom clearance software, Live Impex, has seen an upsurge in demand over the last few months, mainly due to its ability to simplify online customs filing process for CHAs by empowering them with advanced cloud technology.

What really makes Live Impex a top choice is the ability to file the customs documents anytime and from anywhere – be it at home, office or any other remote locations. Another winning point is the Pay-per-Use model which allows Live Impex customers to pay only for the actual usage over the cloud platform. Uninterrupted service in e-filing of customs documents with ICEGATE is another driving factor which also highlights Softlink’s reputation of being the best in the business for over two decades.

Mr. Ananda Basu, Partner at Ocean Shipping & Clearing Agency, a Live Impex user for almost 3 years, said, “For me, the best thing about Live Impex is that it works without any installation. With the power of cloud technology, it can be used anytime, anywhere and gives us the freedom of pay-per-use model. With its strong reporting features, we have automated the reporting process for our clients.”

Another Live Impex user, Mr. Debabrata Majumdar, Director of Deb E.I. Shipping, said, “Live Impex has maximized our capacity & reduced administrative costs because of its automated features. The customer support provided by Softlink is quick and effective. I appreciate their efforts to integrate customs updates immediately which helps in continues online filing without interruption.”

Mr. Gautam Sarkar, Softlink’s representative in Kolkata said, “Visual Impex, our desktop based customs clearance application was being used by many leading customs brokers in the city who were reluctant to upgrade to Live Impex. But after a detailed live demonstration they shifted to Live Impex without any queries. Live Impex users can easily check the B/L status and it also allows B/E Tracking and S/B Tracking which is grabbing attention of CHAs.”

Mr. Arun Ashan, National Sales Head at Softlink Global, said, “With use of Cloud technology, the benefits of Live Impex are abundant. CHAs are also enticed because of quick updates, hassle-free database maintenance and information security features. Apart from the operational features, Live Impex also helps in compliance and MIS reporting for the benefit of the management.”

With format standardization and online data verification, customers need not worry about compliance issues. The inherent information reporting module allows users to create comprehensive reports (such as Daily Status Report - DSR) which can help management in decision making. CHAs are taking advantage of this innovative application to improve customer experience by providing prompt service and status updates to their customers. Live Impex has undoubtedly become the preferred customs broker software for CHAs in Kolkata.

For more info on an integrated  Logistics Software go to www.softlinkglobal.com